Tidio

Tidio is a platform offering live chat and chatbot services for ecommerce and websites. It uses artificial intelligence (AI) to handle up to 70% of customer inquiries without human help, aiding in lead conversion and revenue generation.

Lyro, Tidio’s AI support agent, can resolve up to 70% of customer issues across multiple languages. It responds to customer queries in an average of 6 seconds and allows support agents to focus on high-priority requests. Lyro also helps scale operations with predictable customer service costs, starting at $0.5 per conversation.

Tidio’s Live Chat and Help Desk tools enable real-time interaction with visitors and track user activity on your website. It consolidates messages from all communication channels into a single dashboard, improving response times. It also offers analytics for agent performance and supports multiple languages and devices.

Tidio also provides automation features to engage visitors and manage leads. Its Flows can handle missed conversations, offer discounts, recover abandoned carts, recommend products, and more. These Flows can be customized with over 40 templates or by creating custom sales or support Flows, requiring no coding skills.