Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.
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Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.
Key features include prioritization, categorization, and assignment of tickets, unified inbox, agent collision detection, SLA management, ticket field suggester, thank you detector, custom ticket status creation, and scenario automation.
Freshdesk also promotes teamwork by allowing shared ticket ownership, linking related tickets, and engaging experts. It supports multichannel communication, including email, phone, chat, social media, website, and WhatsApp.
The software automates repetitive tasks, dispatches tickets to agents and groups based on parameters, and sets up event or time-triggered automation. It offers a self-service experience with a knowledge base and forums, provides analytics, and allows complete customization of workflows, customer portals, and agent roles. Freshdesk also ensures robust data security with custom SSL certificates, IP and network restrictions, and identity and access management.
![Freshdesk usage screenshot[1]](https://khoahoccrack.com/wp-content/themes/onenav/assets/images/t1.svg)