Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private clou...
Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy, and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep your data safe.Helpy Pro is open core- based on the popular open-source project of the same name. It has been installed over 500,000 times, with both the open-source and pro version in use around the Globe.Customer Support FeaturesStay organized with ticketing that includes custom views, queues, and SLAsGain operational efficiencies with auto-assignment, real-time notifications, and automationsProvide a customizable customer help center and knowledge base that can be open or password protectedCollaborate with team groups, tagging @mentions and followersAdvanced reporting to help you optimize your content and operationsA full API for building deep integrations into your existing application stackSupport for 20+ languagesSecurity, Privacy, and ComplianceGDPR compliance features to manage customer privacyAn open-source codebase that you can review and contribute toHost on any public or private cloud, even on-premise in your own datacenterKeep control of and maintain ownership of your data at all timesAvoid compliance chain hell with no third party dependenciesRest assured no one is “looking over your shoulder”Set and follow internal data retention policies, including backupsSAML single sign-on
